Shipping Policy
1. Overview
MRT Robotics Pty Ltd (ABN 61 168 348 463) offers shipping for all robotics kits and accessories purchased through our online store. This policy outlines our shipping methods, costs, timeframes, and conditions.
2. Shipping Coverage
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| Australia (Metro) | Australia Post / Courier | 3–7 business days | Free (standard orders) |
| Australia (Regional/Remote) | Australia Post | 5–10 business days | Free (may vary for remote areas) |
| International | Contact us for quote | Varies by destination | Quoted per order |
3. Free Shipping
We offer free standard shipping on all domestic orders within Australia. Express shipping options may be available at an additional cost — please contact us for details.
4. Processing Time
- Orders are typically processed within 1–3 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods (e.g. school term start, competition season), processing may take up to 5 business days.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking information. You can track your order through the carrier’s website.
6. Delivery Attempts
- Parcels require a signature on delivery for orders over $200.
- If you are not available, the carrier will leave a card with collection instructions.
- We are not responsible for parcels that are undeliverable due to incorrect address details provided at checkout.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 7 days of the expected delivery date at [email protected].
- Provide your order number and photographs of any damage (if applicable).
- We will lodge a claim with the carrier and arrange a replacement or refund.
8. School and Bulk Orders
For school and bulk orders (10+ kits), we may arrange dedicated courier delivery. Delivery timeframes and logistics will be confirmed in the formal quotation.
9. International Shipping
International orders are subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the buyer. Please contact [email protected] for international shipping quotes.
10. Contact
For shipping enquiries:
MRT Robotics Pty Ltd
160 Midson Road, Epping NSW 2121, Australia
Email: [email protected]