Refund Policy

Refund Policy

Credit card transaction policy

All credit card transactions made for parent web subscribers are done over a secure internet connection using 128 BIT SSL encryption. Digital certificates are used to maximise security when receiving credit card information.


Consumer data information

Purchasing information provided from online transactions for parent web subscribers is used for accounting purposes only.

After payment, no credit card details are retained or stored. Stringent physical and technological measures are taken to protect customer information.


Refund policy for parent web subscribers

MRT Robotics offers a 14-day money-back guarantee, no questions asked. After 14 days, no refunds will be offered.

To obtain a refund, please email and provide the following information:

  • Your full name:
  • Your full address:
  • A contact phone number:
  • Your email address:
  • The subscription product name that you purchased:
  • The date of purchase:
  • The reason:

We will process your refund as quickly as possible (please allow up to 14 days FOR ONLINE SUBSCRIPTION, and it will depend on logistics condition FOR PRODUCT).

HOWEVER, If the product and package is damaged, we will charge an additional fee according to condition of the product base upon individual part fee.


Subscriptions you purchased ONE-year subscription via, you can cancel your subscription at any time.


For more information on how to cancel your subscription via in your account or or request a refund.

To return physical robot will provide a refund or exchange on the presentation or return of items(s) in original condition and with original proof of purchase if the item:

is faulty;

was misdescribed;

or does not match a sample shown to you.

Please wrap the items securely and return them, with your order number on the address label, to:

MRT Robotics Pty Ltd

Staff: Hagyun Kang
(returned item)

57 / 16 Post Office Street, Carlingford NSW 2118


Please also include your name, telephone number and address, plus a note explaining why you are returning the item(s). For further information, please contact on email

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