Privacy Policy
1. Overview
MRT Robotics Pty Ltd (ABN 61 168 348 463) (“we”, “us”, “our”) is committed to protecting the privacy of our customers, students, parents, teachers, and website visitors. This policy describes how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number, and postal address
- Billing and shipping details for product orders
- Student names and grade levels for e-Learning enrolment
- Parent/guardian details for minors
- School or education centre name
2.2 Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
We use personal information to:
- Process and fulfill product orders
- Provide access to e-Learning courses and materials
- Communicate about orders, accounts, and support enquiries
- Administer competition registrations (e.g. Robotics Coding Challenge)
- Improve our website, products, and services
- Comply with legal obligations
We will not use your personal information for direct marketing without your consent. You may opt out of marketing communications at any time.
4. Disclosure of Information
We may share personal information with:
- Payment processors (Stripe) to process transactions securely
- Shipping providers (Australia Post, courier services) to deliver orders
- Cloud hosting providers located in Australia
- Education partners where required for competition or course administration
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Children’s Privacy
Our e-Learning platform serves students aged 5–18. We collect only the minimum information necessary for course access. For children under 16, we require parental or guardian consent before collecting personal information. Parents/guardians may request access to, correction of, or deletion of their child’s data at any time.
6. Data Storage and Security
Personal information is stored on secure servers located in Australia. We implement industry-standard measures including:
- SSL/TLS encryption for all data in transit
- Encrypted database storage for sensitive information
- Access controls limiting data access to authorised personnel
- Regular security reviews and updates
7. Cookies
Our website uses cookies to:
- Maintain shopping cart sessions
- Remember login preferences
- Analyse website traffic (Google Analytics)
You may disable cookies through your browser settings, but this may affect website functionality.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal information (subject to legal retention requirements)
- Complain if you believe your privacy has been breached
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
For privacy-related enquiries or requests, please contact:
MRT Robotics Pty Ltd
Privacy Officer
160 Midson Road, Epping NSW 2121, Australia
Email: [email protected]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).