Privacy Policy for MRTRobotics.com

MRTRobotics Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (www.mrtrobotics.com), purchase our educational robotics products, or subscribe to our e-learning courses.

1. Information We Collect

We may collect the following types of personal information:

Full name, email address, phone number, billing and shipping addresses
Payment details (processed via secure third-party gateways such as Stripe or PayPal)
Purchase history and product preferences
IP address, browser type, and device information (collected via cookies)
Student and school information for course enrolments (when applicable)

2. How We Collect Information

We collect personal information:

When you register or make a purchase on our website
When you subscribe to our newsletters or complete contact forms
When you participate in promotions, surveys, or events
Automatically via cookies when you browse our site

3. How We Use Your Information

We use your personal information to:

Fulfil orders and deliver robotics products and e-learning services
Provide customer support and respond to enquiries
Send updates, educational content, and marketing (if you opt in)
Improve our website and services
Comply with legal obligations

4. Disclosure of Your Information

We may disclose your information to:

Our delivery partners (for shipping)
Payment processors (e.g., Stripe, PayPal)
IT service providers and contractors
Overseas shipping partners (if you order from outside Australia)
Government authorities as required by law

5. Data Security

We take reasonable steps to protect your personal information through SSL encryption, secure storage, and limited access protocols.

6. Overseas Disclosure

For overseas orders, some personal data may be disclosed to third parties located outside of Australia for shipping and fulfilment. We ensure all partners adhere to strict data protection standards.

7. Access and Correction

You may request access to or correction of your personal information by contacting us at [email protected].

8. Complaints

If you believe we have breached the APPs, you can contact us in writing. We will investigate and respond within a reasonable time.

Terms and Conditions for MRTRobotics.com

These Terms and Conditions (“Terms”) govern your use of www.mrtrobotics.com, operated by MRTRobotics Pty Ltd. By using our website or purchasing from us, you agree to be bound by these Terms.

1. Products and Services

We sell educational robotics kits, components, and e-learning subscriptions for coding and robotics. Products may be purchased individually or as part of a course package.

2. Pricing and Payment

All prices are in Australian Dollars (AUD). Payment must be made at the time of purchase via secure payment gateways. Prices are subject to change without notice.

3. Shipping

We ship Australia-wide and to select international destinations. Shipping fees apply, especially for overseas orders. Estimated delivery times are provided at checkout but are not guaranteed.

4. Refunds and Returns

Physical products: You may return unopened items within 14 days of receipt for a full refund (minus shipping).
Digital content (e-learning): Refunds are not provided for change of mind. If the course is faulty or inaccessible, contact us within 7 days.

5. User Accounts

You may need to create an account to access certain content. You are responsible for maintaining the confidentiality of your login credentials.

6. Intellectual Property

All content, logos, course materials, and product designs are the intellectual property of MRTRobotics Pty Ltd. You may not reproduce or redistribute them without permission.

7. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect or consequential losses arising from your use of our website or products.

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

9. Contact Us

For questions regarding these Terms or our Privacy Policy, please contact: [email protected]